Frequently Asked Questions

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Legislation

How do I get legislation updates?

Who gets notifications for legislation updates?

Where can I see my legal register?

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Pricing

What's the price/cost?

Can I pay monthly?

Can I pay by Direct Debit?

Are there any hidden costs?

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General

How is my data protected and are you GDPR compliant?

Are there specific IT requirements?

How do I delete a user?

Can MY Compliance Management be integrated with other systems?

What's the difference between the trial and a paid account?

Can I have it installed on my server?

Are you only in the UK?

Where is my data stored?

I couldn't find you on the top 10 of best compliance systems in google, why not?

Who are your customers?

Can I have a read only user?

What web browsers are supported on the system?

Do I get to choose which modules I want?

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Support

Do you offer onsite training?

What support and onboarding do you offer?

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Set-up

Is there any addition training to help me set up?

How do I add a user?

Do you offer implementation?

Whats the on boarding process? How are we introduced to the system?

Do you provide 2FA or Multi-factor Authentication

How do I make something private?

How do I create a user group?

How long does it take to set up?

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Account

Do you have Single Sign On (SSO) available?

How much data is included with my subscription?

How do I reset my password?

How can the software help people working remotely?

Can I use your system as an intervention tool to manage behaviours etc?

If I delete something by accident can it be retrieved?

What happens at the end of our years subscription? Do we need to ask to be renewed?

Can I have more than 100 users?

Can I cancel anytime?

Can I have longer than a 2 week trial?

Does my data carry on from my trial account?

Do they have to have an email address to use it?

Can I get my data if I leave you?

What's the notice period if I wish to cancel my subscription with you?

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Functionality

How do you keep your database of legislation up to date?

Can I customise or add my own fields?

Can I store training certificates in the system?

Can I create my own audits?

Does it work offline?

Will it remind me when a contractors requirement is due to expire?

Can I use legsilation from my country in it?

Is it mobile friendly?

Can I give my contractors access to upload their documents?

Do you provide any other legislation outside of the UK?

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User-Access

I have more people I need to have access to my system but they don't need access to everything.. How do we do this?

Can non-users access information or report in to MY Compliance Management?

Do you have different user levels?

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Risks

Can I copy a risk register?

Do you have any generic risk assesments included?

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Substance-Database

Do you have the ability to add COSHH data sheets to the system?

Can you attach substances from the database to a risk assessment?

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Actions

Can I escalate an action?

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Aspects

Can I copy an aspect register?

Can I delete an aspect register?

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Audits

How do you delete part of an audit imported from Library or edit the criteria?

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Assets

Can I add users to get asset alerts?

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Incidents

Can I delete an incident?

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Requirements

Can I change the owner of a requirements register?

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Training-Manager

Can standard users add their own training?

Can I change the surname of a user or trainee?

How do I flag an employee as left the company in Training module?

Is it possible to change the email notification settings for training expiry reminders?

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Contractor-Management

Where can I store my contractors training records?

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Documents

What files can I upload?

Where can I manage my documents?

Can i link to a SharePoint document that i have created?

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Mobile-Apps

What version of Android and IOS do you support on Mobile Apps